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Ultra low temperature Freezers
Ovens / incubators
Centrifuges
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Refrigerators / ice makers
Transfusion range
Cryopreservation
Cryostats
temperature forcing system

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The investigation of customer satisfaction, done at the beginning of the year, revealed the following points :
  • 70% of the consulted customers buy our products for the ratio quality /price
  • 30% of the consulted customers buy our products because we already worked with them (customer relationship development)
  • 100% of the consulted customers find our After Sale Service very good
  • delivery periods to improve : we are currently optimizing this customer service
  • 100% of the consulted customers are charmed by the design of our products :
    • 70% finds it pleasant
    • 30% considers that it reflects reliability
  • 99% of the consulted customers consider that the ergonomics of our products is good
  • 99,2% of the consulted customers are satisfied of our products, thanks to the councils of our technical sales representatives
    • among the 0.8% dissatisfied, they all bought our products for our After Sale Service

 

arab Health (01-26-2009)

Booth MC30

 

   

 



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