The investigation of customer satisfaction, done at the beginning of the year, revealed the following points : 70% of the consulted customers buy our products for the ratio quality /price 30% of the consulted customers buy our products because we already worked with them (customer relationship development)100% of the consulted customers find our After Sale Service very gooddelivery periods to improve : we are currently optimizing this customer service100% of the consulted customers are charmed by the design of our products : 70% finds it pleasant 30% considers that it reflects reliability99% of the consulted customers consider that the ergonomics of our products is good99,2% of the consulted customers are satisfied of our products, thanks to the councils of our technical sales representativesamong the 0.8% dissatisfied, they all bought our products for our After Sale Service
arab Health (01-26-2009)
Booth MC30
